Who this policy covers
This Privacy Policy applies when you interact with the LevelPay Discord application, participate in a LevelPay event or quest, use a LevelPay command, or visit the LevelPay public website. “LevelPay,” “we,” and “us” refer to the operator of the LevelPay application.
Data we collect
Depending on the features you use, LevelPay may process:
- Discord user, server, channel, role, event, and message identifiers.
- Public Discord profile information made available to the bot, such as username and avatar.
- Server membership status, server join time, and participant-role eligibility.
- Quest, event, referral, streak, leaderboard, point, reward, entitlement, and claim records.
- Aggregate activity signals such as message counts, active-user counts, voice time, reactions, and polls.
- Proofs or other information you intentionally submit through commands, buttons, or modals.
- Administrative, moderation, fraud-prevention, transaction, payout, and audit records needed to operate and protect the service.
- Basic website request information processed by our hosting provider, such as IP address, device information, and request logs.
LevelPay does not request Discord Presence Intent or Message Content Intent.
How we use data
We use data only as needed to:
- Provide commands, quests, events, rewards, reminders, profiles, and leaderboards.
- Verify current server or support-community membership and retention requirements.
- Grant participant roles and cancel provisional rewards when eligibility ends.
- Process claims, entitlements, transactions, and payment-related workflows.
- Prevent abuse, duplicate participation, fraud, and unauthorized administrative actions.
- Maintain security, diagnose failures, respond to support requests, and comply with legal obligations.
- Improve LevelPay using aggregated or de-identified operational information.
We do not sell Discord API data. We do not use it for targeted advertising, data-broker services, or to train machine-learning models.
Discord Server Members Intent
LevelPay uses Discord's Server Members privileged intent for server-only leaderboards, membership and joined-time checks, participant-role eligibility, and join or leave retention events. Member information is fetched only when a LevelPay feature requires it. We do not store complete server member lists or presence data.
Data retention
Short-lived activity aggregates are routinely cleaned up after they are no longer needed. Account, quest, event, reward, entitlement, transaction, fraud-prevention, and audit records may be kept for more than 30 days while needed to provide the service, resolve disputes, prevent abuse, maintain accurate balances, or meet legal obligations.
We delete or anonymize data when it is no longer necessary for these purposes, when Discord requires deletion, when the service stops operating, or when a valid deletion request applies.
Your choices and deletion
You can run /deleteaccount in Discord to permanently delete your LevelPay account. You may also request access, correction, or deletion by opening a ticket in the LevelPay support server.
Deletion removes account balances, preferences, reminders, and saved payment methods. Records that must be retained for financial integrity, security, fraud prevention, dispute resolution, or legal compliance may be anonymized or retained only for as long as necessary.
Removing LevelPay from a server stops new server activity from being processed there. A server administrator may contact support about server-level records.
Security
We use access controls and technical and operational safeguards designed to protect LevelPay data. No method of storage or transmission is completely secure, and we cannot guarantee absolute security. We review safeguards as the service changes and will address suspected data incidents in accordance with applicable requirements.
Age requirements
LevelPay is not intended for anyone below the minimum age required to use Discord in their jurisdiction. If you believe that a person below that age provided data to LevelPay, please contact support so we can review and delete it where required.
Changes and contact
We may update this policy as LevelPay changes. The effective date at the top identifies the latest version. Material changes will be communicated through the service or support community when appropriate.
Questions or privacy requests can be submitted by opening a ticket in the LevelPay support server.